SEMS Help Desk Hours
SEMS help desk phone number - 702-799-0295 or 0099-0295 on the WAN.
The Help Desk is open Monday - Friday, 7:00 a.m. to 3:30 p.m., excluding holidays. We are closed every Friday, 2:00-3:00 p.m. for a staff meeting.
If you have changed school locations, please submit a new DP403 for your Encore access with Encore alone on the form. The directions for accessing this form electronically can be found on our Reference Materials page.
If you are having any technical difficulties or receiving error messages, please see our Known Issues page for possible solutions. Please continue to contact the Help Desk with any questions or concerns.
Please select the Known Issues link for assistance in resolving possible Adobe compatibility issues.