Administrative Licensed Substitutes Support Staff Site Map Home
 

SUBSTITUTE'S QUICK REFERENCE

• WHEN THE SYSTEM CALLS, YOU MAY ...

... LISTEN TO THE JOB OFFER


• ... LISTEN TO THE CANCELLATION NOTIFICATION

• HAVING THE SYSTEM WAIT FOR YOU TO ENTER YOUR PIN

• SELECTING THE "DO NOT DISTURB" OPTION

• TEMPORARILY CHANGING THE PHONE NUMBER THE SYSTEM DIALS TO CONTACT YOU

• HEARING JOBS THAT ARE AVAILABLE FOR YOU TO ACCEPT

• REVIEWING OR CANCELING JOBS YOU ARE ALREADY ASSIGNED TO

• REVIEWING OR MODIFYING A PERIOD WHEN YOU WILL BE UNAVAILABLE TO WORK

• REVIEW OR MODIFY YOUR DAILY AVAILABILITY

• HOW TO REGISTER AS A NEW USER AND RECEIVE YOUR PERSONAL IDENTIFICATION NUMBER (PIN)

System Phone Number 799-7827
Help Desk Phone Number 799-5420

Write PIN number here: __ __ __ __ __ __

The System calls substitutes during these times:

Weekdays 5 AM - 12 Noon 5 PM to 10 PM
Saturday/Sunday/Holidays 5 PM to 10 PM


WHEN THE SYSTEM CALLS, YOU MAY ... (back to top)
... LISTEN TO THE JOB OFFER

1. When the System calls, enter your PIN, then press 1 to HEAR THE ABSENCE INFORMATION.

2. LISTEN CAREFULLY! The System tells you the location, the absentee's name, the subject, the dates and times of the job, and any special instructions for this job.

Press 1 to ACCEPT THE JOB OR
Press 5 to HEAR THE JOB AGAIN OR
Press 9 to DECLINE THE JOB.

If you ACCEPT THE JOB, the System gives you the job number. If you do not wait to HEAR THE JOB NUMBER, there is no assurance you have been assigned and another substitute will be called.

If you DECLINE THE JOB, the System will not offer that particular job to you again.


... LISTEN TO THE CANCELLATION NOTIFICATION (back to top)

1. When the system calls, enter your PIN. The system will say "the following assignment has been canceled," then reads the job number and description of the assignment which was canceled.

2. Press 1 to hear the cancellation notification again OR Press 5 to hear if there are other jobs available to accept OR
Press 9 to exit


HAVING THE SYSTEM WAIT FOR YOU TO ENTER YOUR PIN (back to top)

1. Following the system's instructions, the person who answers the phone may press the STAR KEY, then PRESS 1 to select MAKE THE SYSTEM WAIT FOR THE SUBSTITUTE'S PIN.

2. The System waits for approximately two minutes for you to come to the phone and enter your PIN. If you do not select this option, the System waits approximately 30 seconds for you to enter your PIN before hanging up.

SELECTING THE "DO NOT DISTURB" OPTION (back to top)

1. When the System calls press the star key (*) then press 3 to select DO NOT DISTURB.

2. Press the star key (*) if you do not want any more calls until after today (date) PM. OR if the system may resume calling you sooner than that, enter the time to resume calling by entering two digits for hour and two digits for minute. If the time entered is AM press 3 OR press 7 for PM.

Press 1 if THE TIME IS CORRECT
Press 5 to RE-ENTER
Press 9 to EXIT

3. The System will not offer the job and will not call back for the rest of that call-out period.


TEMPORARILY CHANGING THE PHONE NUMBER THE SYSTEM DIALS TO CONTACT YOU (back to top)

1. Call the System, enter your PIN, then press 1 to CHANGE THE PHONE NUMBER THE SYSTEM DIALS TO CONTACT YOU.

2. The number the System will dial to contact you is.
Press 1 to CHANGE YOUR PHONE NUMBER OR
Press 9 TO EXIT
If you select CHANGE YOUR PHONE NUMBER, enter the new number when prompted, followed by the star (*) key.

3. The System repeats the new number.
Press 1 IF THIS IS THE CORRECT NUMBER THE SYSTEM SHOULD DIAL TO CONTACT YOU OR Press 5 to reenter the number.

NOTE: If your home phone number changes permanently, call the Help Desk IMMEDIATELY so the System can be updated.


HEARING JOBS THAT ARE AVAILABLE FOR YOU TO ACCEPT (back to top)

1. Call the System, enter your PIN when prompted, then press 3 to HEAR JOBS THAT ARE AVAILABLE FOR YOU TO ACCEPT.

2. LISTEN CAREFULLY! The System tells you the location, the absentee's name, the subject, the job dates and times, and any special instructions.

Press 1 to ACCEPT THE JOB,
Press 3 to LISTEN TO THE JOB AGAIN,
Press 5 to DECLINE THE JOB,
Press 7 to HEAR ANOTHER JOB (You will NOT hear this option if you were specifically requested for this job).
If you ACCEPT the job, the System gives you the job number. If you do not wait to HEAR THE JOB NUMBER, there is no assurance you have been assigned and another substitute will be called.
If you DECLINE the job, the System will not offer you that particular job again.


REVIEWING OR CANCELING JOBS YOU ARE ALREADY ASSIGNED TO (back to top)

1. Call the System, enter your PIN, then press 5 to REVIEW OR CANCEL AN ASSIGNMENT.

2. Listen carefully to the job information the System plays for you:

Press 1 to HEAR THE INFORMATION AGAIN OR
Press 3 to HEAR ANOTHER JOB OR
Press 5 to CANCEL THE JOB
If an emergency forces you to CANCEL THE JOB, the System asks you to press 1 to CONFIRM THE REQUEST. You must wait for the System to say "job number XXXXXX has been canceled." If you DO NOT WAIT TO HEAR the System say this, you have no assurance your assignment has been canceled and you are still considered the assigned substitute.



REVIEWING OR MODIFYING A PERIOD WHEN YOU WILL BE UNAVAILABLE TO WORK (back to top)

This feature allows you to indicate one or more dates when you are not available. The system will not offer you jobs which include the dates when you are not available, although it may call you during those dates for jobs in the future.

1. Call the System, enter your PIN when prompted, press 7 to MODIFY A PERIOD WHEN YOU ARE UNAVAILABLE TO WORK.

2. The System reads the dates of any period when you will be unable to work. If no previously entered dates exist, the System skips to step 3.

Press 1 IF THIS PERIOD OF UNAVAILABILITY IS CORRECT OR
Press 5 to REENTER THE PERIOD OR
Press 7 to REMOVE THIS PERIOD FROM YOUR FILE
If you select KEEP THESE DATES OR ERASE THESE DATES, the System automatically returns to the main menu.

3. The System asks for the start date of the period when you will be unavailable, then for the end date. Use 2 digits for month and 2 digits for day (EXAMPLE: Enter March 4th as 0304). You must enter the present date or a date in the future. The system does not acknowledge the past.


REVIEW OR MODIFY YOUR DAILY AVAILABILITY (back to top)

This feature allows you to indicate for each morning and afternoon of the week whether or not you will normally be available. (Example: All day on Mondays, only afternoon on Wednesdays, etc.). The system will not call you to offer jobs which include times when you are unavailable.

1. Call the system, enter your PIN, then press 8 to REVIEW OR MODIFY YOUR DAILY AVAILABILITY.

2. The system reads the times when you are available on Mondays (example: "you are available Monday BEFORE NOON and AFTER NOON") then It offers these options:

Press 1 to keep this day's availability setting OR
Press 3 if you are available both before noon & after noon OR
Press 5 if you are available only before noon OR
Press 7 if you are available only after noon OR
Press 8 if you are not available on this day

3. Repeat the procedure above for each of the remaining days of the week, from Tuesday through Sunday.


HOW TO REGISTER AS A NEW USER AND RECEIVE YOUR PERSONAL IDENTIFICATION NUMBER (PIN) (back to top)

1. With a pencil ready and your Social Security Number in mind, dial the System at 799-7827. When the System asks for your Personal Identification Number (PIN), press the star key (*) on the telephone key pad.

2. Press 1 when the System says, "Press 1 if you are calling as a substitute .."

3. When the System asks for your SSN, enter it by pressing the telephone keys.
If the Systems asks for your SSN again, reenter it carefully. If the System continues to ask for your SSN, hang up and call the Help Desk.

4. The System asks you to record your name. Immediately after the tone, say your name clearly. You have only a few seconds, so avoid pauses or long titles. Wait for the System to play back your recorded name. If you like the recording, press 1. If you want to re-record your name, press 9.

5. The System tells you your PIN. Write the PIN in the space provided on page 1. Press 9 to review your PIN. When you are sure that your PIN is written correctly, press 1.

6. The System says the phone number it will dial to contact you. If the number is CORRECT, press 1. If the number is NOT CORRECT or is MISSING, press 9 and the system will allow you to correct it. Call the Help Desk as soon as you finish registering if your number is incorrect or missing.

NOTE: You may change the number the System dials to contact you (called the callback phone number) as often as you wish in the future, but only the Help Desk can change your permanent home phone number. Should your home phone number change, inform the Help Desk immediately.

AFTER REGISTERING, YOU MAY REVIEW YOUR PIN OR CHANGE THE RECORDING OF YOUR NAME

1. Follow steps 1 through 3 in the previous instructions as if you were registering as a new user.

2. Press 1 to hear your PIN, OR press 3 to change the recording of your name.

3. If you select hear your pin, the system tells you your PIN. Write your PIN in the space provided on page 1.

If you select change the recording of your name, the system asks you to record your name. Immediately after the tone, say your name clearly. You have only a few seconds, so avoid pauses or long titles. Wait for the system to play back your recorded name.

If you like the recording, press 1, and the new recording will be made available for immediate use OR if you want to re-record your name, press 9